Canon R5 mark ii lcd screen not openning

[Osmanlatf]

Hello From Turkey,

i just bought brand new R5 mark ii after firmware update, 1 hour later my camera is not openning. I put full new battery, i changed battery i took card from inside o take off lens tryed ever possiblities but i cant manage lcd or wievfinder. And servis says main board needs to change. What should i do its new i didnt shoot any video with it

[shadowsports]

Greetings,

If you just purchased it, I'd return it to the seller as defective.  

[Osmanlatf]

Sir yes  i just bought it from dubai and i live in istanbul Turkey. Its so hard for me to go back there. I didnt shoot even 1 photo with it

[ebiggs1]

You can send it to the Canon representative that serves your area and they will take care of it. It should have a full Canon warranty if you bought it from a Canon authorized retailer.

Although it is not impossible but it is very unlikely for anyone to buy a Canon camera that is DOA. It just doesn't happen so are you sure you got a brand new camera in a sealed box from a well respected source? If not I doubt Canon will be able to help you.at least not for free.

One question why did you think you needed to update the FW on a brand new camera in the first place?