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Canon R3 screen lockup when playing back 120fps

Kylere
Apprentice

I've encountered the screen freezing up and blacking out when playing back certain clips shot in 120fps on the canon R3. Tried Sony 512gb cf express and Prograde 1TB Gold Series, both encountered the same issue. Also noticed line skipping/dropping in certain frames when shooting 120fps on the Prograde 1TB. 

Has anyone else encountered these issues or know a fix?

1 REPLY 1

Hazel_T
Product Expert
Product Expert

Hi Kylere,

I'm sorry to hear the screen on your EOS R3 is freezing when you playback 120fps videos. The camera should be able to playback high frame rate videos without freezing. Since the issue is happening with multiple memory cards that likely isn't the cause. 

For a freezing issue there are a few more things to check. Sometimes if the battery is malfunctioning or if there is a short in the lens it can cause freezing issues. Try swapping in a different battery and attaching a different lens to see if the same thing happens. If the issue continues at that point we would recommend sending the camera in for repair. 

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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