EOS 5D Mark IV Video files not on SD card

[jbodine74]

I have a 5d Mark IV, all updated with the latest firmware, SD card and CF card, recording to both for redundancy. Mac OS Catalina. When I put the SD card in my Mac the video files do now show up. I know they are there becasuse I can play them on the camera. I know Catalina has sme new video incompatibilities but why won't the video files even appear? I tried both .mov and .mp4.

[jbodine74 · Accepted solution]

I think I figured it out. I have dual cards in the camera, SD and CF. In order to record movies, the playback setting must be set to the SD card. I reset my camera to the default, set playback to the SD card and recorded a movie. And, it shows up on my mac. Frome page 167 of the manual: Movies cannot be recorded simultaneously to the CF card and SD card. Movies will be recorded to the card set for Playback.

[MyRI]

How can I recover the  video files I see on my camera screen but not on my card (DCIM folder empty), I tried SD and CF, the latter does not even appear on my laptop

thanks

[shadowsports]

@MyRI ,

Welcome,

This is a 7-year-old topic. Can you please start your own thread and include the model of your Canon product.  Any any additional information troubleshooting steps, etc that you can provide would be helpful.

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override...

Thanks in advance.