Canon 5D Mark IV error lost confidence in product

[AMCLARSSON]

Hi all, This is my first post!

I got a new 5D Mark IV which I began using today.

1.) On the top LCD screen it displayed an error code 'err cr2d..' it flashed very quickly before disappearing and the main LCD screen was blank. The retailer is collecting the camera for a refund as they only have them available on a 5-7 day delivery now. Are there widespread issues with this model?

2.) I am opting for a 5D Mark III instead, simply because I have always thought the longer a model has been out the more likely it is to be fault free'. This episode kind of proved that to be true. What are your thoughts on that?

3.) I have one more question - the menu is dramatically different from what I came from (6D, upgrading for several reasons - build quality for one) and I began noticing things like 'Electronic lens MF' which isn't mentioned in the manual. I began thinking whether this error may have been to do with this feature and I may not have set up the camera to lens correctly. Or is there something else I am not considering?

I have never experienced an error with Canon cameras so this made me lose confidence in this product.

(FYI - I switched between a Canon EF 24-70mm 2.8 L II to a Canon EF 50mm 1.4 during shoot)

Thanks in advance.

[RobertTheFat]

1.) If you've already sent it back, why do you even care? Did you think to call Canon? They have a very good reputation for customer service.

2.) The Mark IV has many new features, but the Mark III is a fine camera as well, and now it's about $1000 cheaper. Your point about an older model having the bugs worked out isn't silly, but so far there don't seem to be serious problems with the Mark IV. FWIW, the Mark III had a light leak issue early on that required some cameras to be sent in for repair.

3.) Well, you could have tried reading the manual. But I guess it's too late now. Right?

[AMCLARSSON]

Hi Robert,

Many thanks for your reply.

1.) The reason I care is that I would like the 5D4 over the 5D3 as it is up to date and I am spending £2-4K.

I did call Canon but they were no help. Every answer was pretty much 'I don't have that information sir'. In my initial call they told me the EFS lenses were compatible which is simply not true.

I may opt for a replacement 5D4 or go for the 5D3. My worry is the duration of support Canon offer for the 5D3 as they are ceasing production this year of it

2.) Ok. In my opinion, a new camera would be a better solution rather than a repair. But I assume there are no issues with the 5D3 now nor anything similar with the 5D4 that you have heard.

3.) I did read the manual, there is nothing in it. Nor is there in the online version. This happened mid shoot and Iost some images.

FYI - I am UK based. I shoot stills only.

[Waddizzle]

Did you use a memory card that was formatted it in the camera?

[ebiggs1]

"I am opting for a 5D Mark III instead,..."

If you have a 5D Mk III the Mk IV is not enough of an upgrade to warrant its purchase.  One of my recent complaints about Canon and its lack of improvement over the competition with its new models.  However, if you are buying first time, by all means get the Mk IV.  The Mk IV is a great camera when compared to other Canon models.

Err 02 could have simply been a bad CF or SD card.  Even just an improperly seated memory card.  It might have been you!

But that is done now.  Get another Mk IV and do spend some quality time with the manual.

[ebiggs1]

"I did call Canon but they were no help."

The Canon support line is really no better than the tech you get.  It is just a luck of the draw.  You get what you get.

Every answer was pretty much 'I don't have that information sir'.

Not surprised for the reason above.  Not all techs are created equal.  I almost never to very rarely call for support or questions.  Most of the time I know more than the tech.  But I did call recently about one of my Pixma Pro-100 printers.  The Canon guy was very good.  Very happy whit his help and advice.  One word that may help, if you get a bad tech, hang up and call back.  You will likely get a different one.

The place where Canon rules is the service and repair departments.  Over the decades I have used them, they have been great.

[AMCLARSSON]

Yes, memory cards I use are new and formatted before shooting with.

[AMCLARSSON]

Hi Ebiggs,

I have used Canon for years and have gradually changed as things supposedly get better or newer.

I went from 5D2, two 6Ds and a 7D back up. I read the manual's thoroughly and do my research prior to purchase. 

All cards are formatted before every use and only use class 10 plus. The battery was fully charged and their new model LP series. I called Canon several times after the fault there was no change. US CS tends to be more friendlier if I am honest.

[ebiggs1]

"I format my cards before every use and only use class 10 plus."

Are they good high quality name brand cards.  Sandisk or Lexar for instance?  And, very important, did you buy them from a well known retailer?  You didn't get them from Cheap Charley's discount memory cards, did you?

[AMCLARSSON]

San disk from Amazon - in their white packet cards sold by them on behalf of San Disk.