Cannot Register Refurbished EOS Rebel T7 bought from Canon - says "Serial number already registered"

[kirstenneus]

Hi there,

I bought a Refurbished EOS Rebel T7 from Canon in April of 2022. I'm having issues with the camera now and I cannot access any support options without registering my camera. I have my original order details and receipt, but when I try to register the camera it says "Serial number already registered."

I never registered my camera and have no registered products associated with my Canon.com account. I cannot find any ways to contact Canon support about this issue without registering my camera first, which seems to be impossible.

Any help would be greatly appreciated.

[Tintype_18]

Someone else registered the serial number. I'm confident that someone from Canon will respond.

[shadowsports]

Greetings,

Your registration / serial number issue can be resolved by contacting Canon Support.

1-800-652-2666

As long as you purchased the camera from an authorized Canon Dealer, have proof of purchase, and did not purchase grey market, support can help you.  Give them a call.  Be patient with the voice recognition system.  Sometimes it's tricky to navigate.  😊