06-20-2018 04:33 PM
06-20-2018 04:44 PM
Hi, Caleigh!
Welcome to the Canon Community and thanks for your post!
So that the Community can help you better, we will need to know exactly what Canon camera and lens you're using, any error messages you might be seeing on the camera.
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please call 1-800-OK-CANON (800-652-2666) to reach our friendly Technical Support Team by phone.
Thanks and have a great day!
06-20-2018 06:22 PM
@Caleigh wrote:
I got this new camera and I read everything about it. It was working great and now it won’t focus or anything. It’s on auto focus. I tried some filters out and now it won’t take a clear picture. What can I do?
Can you provide details on the camera model & specific lens.
Also, can you provide detail on the "filters".
Is it that the lens wont work with the "filter" attached? Or is that even after removing the filter, the lens isn't working correctly?
It sounds like you verified that the AF/MF switch on the lens barrel is in the "AF" position.
06-20-2018 10:46 PM
Check the tiny little diopter adjustment dial up on the right side of the viewfinder. That dial adjusts the viewfinder to match the eyeglasses prescription of people who need vision correction. It is easy to accidentally bump that dial when handling the camera and if you do everything in the viewfinder will look blurry.
06-21-2018 10:29 AM
"I got this new camera ..."
All just guesses in the dark until we know exactly what gear you have. A sample photo !
06-21-2018 01:24 PM
06-21-2018 01:52 PM
Are you sure it is a wide angle lens and not a closeup lens?
A screw on adapter like that is usually not worth it.
06-21-2018 01:55 PM
06-21-2018 03:11 PM
Is the “normal lens” the 18-55 mm that came with the camera? Is the “wide angle lens” a Canon lens or is it something you screw onto the other lens?
06-21-2018 03:43 PM
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.