04-11-2017 09:20 PM
Hi,
My 80D records video and sound but when I go to playback in the camera I hear no audio from the camera. If I plug in headphones I hear the audio. Has anynone had this problem before?
Thanks,
Mike
04-12-2017 04:41 PM
There are a few troubleshooting steps we'd like to try to resolve this issue.
- Anything you attach or install in the camera — memory cards, lens, battery grips should be removed.
- Try installing a different memory card* or format the existing memory card**. *Any memory card you use in the camera should be formatted prior to use. **Format the card using the camera's menu command,and see if that restores normal operation to the camera. This erases the data on any media card you format so please backup any data you wish to keep.
If the issues seem to persist the next step would be to send the equipment to Canon for service. You can set up service on Canon's web site below.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
12-06-2017 12:07 PM
If there is ..sound, it means that... the camera recorded the sound on the card! So this is not related to.. card logically.
I had the same problem yesterday. Put an external mic from a console. Could hear the sound with my earset but no sound without it. Weird. Transfer the sequence on final cut pro, works great.
01-22-2018 09:04 AM
It's not working with me also. I don't know what the issue is.
01-22-2018 01:38 PM - edited 01-22-2018 01:41 PM
@mursone wrote:Hi,
My 80D records video and sound but when I go to playback in the camera I hear no audio from the camera. If I plug in headphones I hear the audio. Has anynone had this problem before?
Thanks,
Mike
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.