08-19-2018 07:38 PM - edited 08-19-2018 07:47 PM
So just over a year ago I purchased by first Canon DSLR, brand new, and am enjoying using it. However the past couple weeks i've noticed, especially in darker areas or higher ISOs, that the camera would produce a very clear, sharp, perfectly horizontal line across my image, about halfway up, halfway across from the right. I hope you guys can see it from the uploaded images, right clicking to open into a new tab makes it a lot easier to see.
Has anyone ever experienced this before? I'm really fearing the worst - sensor issue. Especially as I'm out of warranty now. I've tried a new SD card, re-flashing firmware, factory reset, and different lenses (Sigma F1.4 and my Canon USM 18-135mm) The line appears even if there is no card installed (when you quickly preview the image), but does not appear at ISO below 800, nor is it visible in live view mode while zoomed in digitally, or in a video recording! I'm very confused.
Is there anything else I could try?
Thank you in advance!
08-21-2018 10:50 AM
I think we both know it is a sensor or hardware failure more likely the sensor. Call Canon 1 (800) 652-2666
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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