02-21-2023 01:52 PM
I have been working with my Canon 7D, which is ten years old for me this year, trying to troubleshoot the problem I am encountering.
When using my camera, if there is any reason for the internal flash to be needed, the flash pops up and then the camera turns off. I cannot use the power switch and turn the camera back on. I must remove the battery and reinstall it. Only then will the camera turn on.
I've watched a number of videos and I've looked for loose connections or loose screws. Nothing.
As I've been troubleshooting, I found a webpage that guided me to turn off the internal flash, but I cannot disable the internal flash for the fully automatic modes. (Page 214 of the instruction manual.)
Has anyone else experienced this problem? I have been unsuccessful in developing search terms that brought me results showing that others have also experienced this.
I'm probably going to be in the market for a new camera but keeping this one limping along is fine in the near-term.
Has anyone else found a permanent solution? Now that Canon is no longer servicing the 7D, I'm not confident in other repair facilities knowing how to correct this issue.
02-21-2023 03:28 PM
Greetings,
Do you have a second battery to test with by chance? What lens are you using the camera with?
Try resetting the camera's setting to default as well.
~Rick
Bay Area - CA
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02-21-2023 04:52 PM
I do have an extra battery. Same deal. I have EF 70-300m, EFS 18-135mm, and EF 50mm. All same reaction to internal flash. I've not reset the camera's settings. I don't see anything out there that would affect the internal flash beyond what Ive already stated. Canon Tech Support did not suggest default settings, so I'm assuming there is a good reason why they didn't (ie, doesn't fix my problem.) Have you had this issue? I'm looking to see if anyone else has and what they did to troubleshoot.
02-21-2023 04:57 PM
Only thing I can think of is perhaps there is some electrical short or other electrical fault when the flash pops up. Unfortunately, I think the only thing you could do is either disable the flash as you've done (though also would need to avoid full auto mode). Or, find a repair shop.
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