5D Mark IV Dead Body. NO power

[Faxan]

Hi everyone. I´m photographer from Spain.

Last thursday my 5D MK IV died. I was working and suddenly no batery. I Changed the batery for a loaded one but dont work. The camera is dead. No power, no red led when insert batery. I have read about this issue in some forums. There is many people with this problem. That´s worry. I dont know what is the problem, if is faulty cameras o lens thirds incompatibility that blown the PCB.. I bought the camera in January 2017. I can´t believe than canon allow this in a profesional camera.

Do you know about this problems with 5D MK IV? and if canon repairs this issues for free?

Thanks 

[RobertTheFat]

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@Robin58 wrote:

I think a few replies on here about this problem are not looking at what forums are for. They are to share information, good or bad, about the 5D MK IV. The only way to highlight a possible problem with a product is to share information about it. Canon are not going to admit to a problem when cameras are submitted on an individual basis. By finding out through a forum if the problem is widespread is a way of getting Canon to accept that it is an inherent problem on some Cameras - ever heard of the expression 'Friday built product' where only a certain batch or number of products turn out to be faulty through some kind of faulty component? I was in the electronics business for 35 years and can assure you it does happen!

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Forgive me for pointing this out, but we will be somewhat more likely to accept your judgement as to "what forums are for" after you have posted to this one more than five times.

[ebiggs1]

"By finding out through a forum if the problem is widespread is a way of getting Canon to accept that it is an inherent problem on some Cameras..."

Not likely to do any good here.  This is a public forum. Yes, it is moderated by some Canon employees but it isn't a direct line to Canon or Canon customer service.

[bobmepp_71]

I just experienced the same dead body/no power issue with a 5DMkIV that was less than 2 weeks old. I opted to return it to BHPhotoVideo for a full refund (they were very prompt with no questions asked). I still have a 3+ year old 6D that I am very much satisfied with, and will continue with that pending seeing what Canon comes up with to replace the 5DMkIV. Given Canon's general interval between model updates, it seems like a 5DMkV, or whatever it's going to be called, should be showing up fairly soon. I am a very long time and very satisfied Canon user, but I have a general policy that if any piece of equipment fails within the return window, I get rid of it, regroup, and go for an alternative choice, especially if the failed model has been around for a while. 

[ebiggs1]

" I get rid of it, regroup, and go for an alternative choice, especially if the failed model has been around for a while. "

You know through the years I have heard people say that or something like Canon is junk because my Canon camera broke.

My main most question is do you not think other camera companies don't have the occasional problems, too?  Of course they do.  Any product made by the hand of man can and will eventually fail. It is our hope they work for a very long time.

B&H is top drawer and Canon is also top drawer.  Switching you may find other camera companies not so responsive to problems.

[bobmepp_71]

You may have misunderstood my post -- I don't think I came even close to saying Canon is junk. Because of my long history with Canon, going back to age 16 (I'm now 71), I will be looking for an alternative Canon choice, most likely, as I alluded to, whatever is coming up to replace the 5DMk4. Meanwhile, I continue to be very happy with my 6D. I don't really think the 5DMk4 is a camera I couldn't have grown to like, as the one I had for just two weeks impressed me ergonomically, but, being burned by the experience of a failure in such a short time period, I am simply regrouping and deferring a new Canon camera decision for the time being. I continue to have a high level of confidence in Canon and have no intention of switching to another brand.

[ebiggs1]

Sorry for the misunderstanding but by saying, "I have heard people say that or something like Canon is junk because my Canon camera broke." I was referencing what I have heard in the past from various sources. Not implying you thought Canon was now junk.  However, your post does seem to imply switching brands.

"... being burned by the experience of a failure in such a short time..."

Let's consider, there are tens of thousands for Mk IV's out there.  All working as expected.  Some will go 1/2 a million clicks.  Your next one could be that Mk IV. A single camera or even 5 or a dozen or a 100 doesn't define the whole.

[bobmepp_71]

I can see where my post might have implied switching to another brand, but when I look really hard at other brands, Canon always tends to look better to me. I basically dismiss the faulty 5dMk4 I had as an anomally. If you are in to photography, image quality is everything, and that's what my wife and I (who photograph as a team) have always liked about Canon cameras. We have just mounted an exhibit, at a local environmental education center, all photographed with our 6D. We took at least 4000 shots over two years, and distilled everything down to 25 17x25 prints, plus a bunch of 8x10's and photo cards, all made on our Image Prograf Pro 1000. Never a misfeed throughout the whole printing process -- the most dependable printer I have ever owned. The bottom line is, it seems that a new model to replace the 5dMk4 is about due, and the new top mirrorless offering from Canon doesn't seem to be a 1 for 1 replacement for it. What's your take -- is something coming soon? A dslr with a mirrorless, in effect, built in?

[ebiggs1]

"What's your take -- is something coming soon?"

I never try to guess what Canon will do in the future. I always seem to get it wrong. They don't do as I think they should any ways. But what the heck do I know? I just spent five decades doing photography for career and hobby that's all.

The end of the DSLR is coming that for sure.  When?  A few more years perhaps ten?  No matter what, no pro level mirrorless is being made today.  Are there good mirrorless, of course. They still suffer from a few issues.

[bobmepp_71]

I agree that the DSLR will be a thing of the past in time. I think the new 1Dx MkIII is a hint as to where Canon is going with the DSLR - it is basically a DSLR with a mirrorless hiding inside - but I just can't afford it. It will be interesting to watch what happens.

[ebiggs1]

"...  it is basically a DSLR with a mirrorless hiding inside ..."

I am afraid I don't follow or agree with that. My 1DX and I suspect the new Mk III which is similar have nothing to share or in common with a mirrorless design.  Agree it is an expensive body.