Hi VictoryElec,
There can be a few things that can cause this sort of issue. Before starting the trouble shooting make sure the switch on the side of the lens is set to AF. The first things to check when you are seeing an issue like this are your settings and the light conditions. If your settings are under exposing the photo by too much, or if the light levels are too low it can cause the camera to be unable to focus.
To test that put the camera into automatic mode and take it out in mid day when the light is the strongest. In automatic mode the camera should be choosing the best settings to get an even exposure and in mid day light there should be enough light and contrast that the camera should be able to catch focus.
If the camera focuses and takes a picture correctly in automatic mode at mid day that is an indication the issue was with shot settings and light conditions. We do have a helpful tutorial that goes over the different settings on our cameras and how they are used. The video series is available HERE.
If you take the camera out in mid day and it isn't taking focused photos in automatic mode it is an indication that there is an issue with either the lens or the camera body. To test which it is it would be best to put a different lens on the camera. If the camera takes focused photos with a different lens the issue is the lens you were using before. If it continues to be unable to focus that indicates the issue is with the camera body.
If the issue is with the lens try removing any filters that are on it. Sometimes if filters are on the lens they can alter the focus enough that the camera is unable to confirm it. With the filter off try taking another photo.
If the lens is the only lens with the issue we would recommend sending it in to the factory service center for repair. If the issue is with every lens on the camera body we would recommend sending the camera body in to the factory service center for repair. If you send the lens or camera in for repair make sure to include a copy of the proof of purchase in the box. The technician will need that to verify the warranty.
The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
