Zoom not working on 70-200 mm

[Chancemahony]

I bought a Cannon 70-200 mm 2.8 L USM lens and it was just delivered. The camera I'm using is a Cannon EOS Rebel T5. I used the lense for the first time and it cannot zoom. when i turn the zoom ring all it controls is the focus the zoom does not change. Im unsure if the lense is locked or some setting is messing it up, or if the lense has a problem or I just may have bought the wrong lense. Can anyone help me

[Chancemahony]

I believe it was incorrect it says nothing about it being a prime lense 

Canon EF 200mm f/2.8 L USM is what it said on the listing 

[kvbarkley]

The zoom would be marked as Canon EF 70-200mm f/2.8 L USM.

with the entire zoom range listed. If it only has one focal length, it's prime.

[Tronhard]

That description you quote is accurate for the lens you got.  You apparently misread or do not understand how to read the description. Prime lenses will show only one focal range: such as EF 200mm - they do not contain the word Prime as such, the focal range only is the correct descriptor.
Zoom lenses will show a range of focal lengths: EF 70-200mm
Lens information

[stevet1]

Chancemahony,

I'm sorry, but you did not buy a 70-200 zoom. You bought a lens that only has one focal length - 200mm. That's what Prime means.

Where did you buy it from, and how much did you pay? Perhaps the store has some kind of return policy. Contact their sales Department.

Steve Thomas

[Chancemahony]

Bought from eBay from a store in Japan currently going through the return policy they are giving me a full refund I payed 470$ for it 

apparently, they thought it was a telephoto lens too

they are saying I have to contact customs because I ordered overseas and im not sure how that will work but ill try and figure it out

[wq9nsc]

It is a telephoto lens (that refers to focal length) but not a "zoom" lens which would allow you to vary the focal length of the lens.  The ebay description sounds like it was correct for this lens so it is good that they are taking it back.

Even the earliest non-IS version of the 70-200 f2.8 is going to be significantly more than what you paid for this lens if it is in any kind of decent working condition.  The 70-200 f4 is significantly less expensive and you may find a decent one in the price range you paid for the 200 f2.8 prime.

If you need a versatile lens, the 70-200 f2.8 is one of the best choices available.  I still have the non-IS EF 70-200 f2.8 I bought in 2005 in addition to my current IS III version of this lens and both produce beautiful images.  The EF 200 f2.8 prime is probably a very sharp lens but if you need a zoom lens then it isn't the one for you.  I have the EF 200 f2 version which is a great piece of glass.

Rodger

[Tronhard]

Given you show $ as a suffix, are you in Europe? If so, you might look on a site like MPB.com which sells good used gear and it comes with a warranty.  If you are in the US, then KEH.com would be the alternative.

[stevet1]

Chancemahony,

Are you committed to the f/2.8 aperture?

If you're not, a 55-250 lens might be a nice alternative. New ones at B&H are running about $300 now.

Steve Thomas

[MikeSowsun]

Why not just keep it?

The lens you received is a very good lens, with very sharp optics. The seller described it correctly. It is not a “zoom” lens and you really should not ask for a refund.  Keep in mind it is also smaller and lighter than a 70-200mm f/2.8

 If you were to buy a 70-200 lens, the images would look exactly the same at 200mm and would not be any more “zoomed” in.