Trouble focusing with 55-250mm for canon eos rebel t7

[GenevieveO]

(pictures shown below) 

I got this 55-250mm lens used off Amazon. After reading some other submissions, I tried doing some things to figure out why the lens won’t focus. I tried switching the auto focus off and manually focusing it with the focus ring and I made sure it was secured and locked in correctly. There seems to be marks on the zoom end of the lens…I’m wondering if this means I have a damaged lens and need a new one or if there’s something else I missed/and or haven’t tried yet. 

Thanks! 

 

 

 

 

[shadowsports]

Greetings,

Send it back.

What you have is someone's junk.

Factoring in, lack of function, your time, poor condition, no pictures, the return headache..

Total savings = $0

Respectfully,

[Tintype_18]

Can you return it and/or get your money back?

[Waddizzle]

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@GenevieveO wrote:

(pictures shown below) 

I got this 55-250mm lens used off Amazon. After reading some other submissions, I tried doing some things to figure out why the lens won’t focus. I tried switching the auto focus off and manually focusing it with the focus ring and I made sure it was secured and locked in correctly. There seems to be marks on the zoom end of the lens…I’m wondering if this means I have a damaged lens and need a new one or if there’s something else I missed/and or haven’t tried yet. 

Thanks! 

 

 

 

 

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That front control ring looks discolored in places.  That is sort of what I would expect to see if the lens had gotten wet, and then dried off.

[ebiggs1]

Another vote for returning it. It is always risky buying a use lens that you can not try out first on your own camera.