Canon Community

savagecole57 · ‎05-20-2025

I just received my lens today and came other register. I've tried loads of ways to find the product on the registration section and it can't be found. Is there a tip or a site bug?

It looks like this was an old problem in 2022, but what gives?

Thanks in advance for help.

shadowsports · ‎05-20-2025

Hi,

I just checked. The lens is there and can be registered.

Type this:

RF100-500mm F4.5-7.1 L IS USM

It comes right up. No problems.

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.2.0) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

View solution in original post

shadowsports · ‎05-20-2025

Hi,

I just checked. The lens is there and can be registered.

Type this:

RF100-500mm F4.5-7.1 L IS USM

It comes right up. No problems.

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.2.0) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

savagecole57 · ‎05-20-2025

Thank you! Worked like a charm.

shadowsports · ‎05-30-2025

Thank you. Appreciate your feedback. Enjoy the lens, it's one of my favorites!!

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.2.0) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

Canon Community

RF100-500mm : Cannot register this product.