Lens within the barrel of my camera lens

[lwebb22]

do i have specs of something between the two outer glass lens on my canon camera lens and i keep getting the error 01 message even though i have done everything the internet says to do to fix it, what do i need to do, i literally just got and unboxed my camera yesterday 

[kvbarkley]

What camera? What lens? If it is mating properly, it sounds like you should return it.

[lwebb22]

the rebel t7 with the ef 18-55mm stm lens which is the one it came with

[Stephen]

Hello! Just so you're aware, the Rebel T7 didn't come with the STM version of the kit lens. That body doesn't have STM capabilities. 

Here's a link to the kit as it shipped from Canon USA: CLICK ME

[kvbarkley]

What does the body have to do with STM?

[Stephen]

The T7 doesn't support the STepping Motor. It doesn't have the advanced video processing system that can handle the stepping motor and live video simultaneously (it's a hardware limitation). For STM lenses (which give you near-silent video focusing) you'd have to step up to an "i" series Rebel or a prosumer EOS camera. 

[kvbarkley]

ah, thank you

[Stephen]

TO CLARIFY: This doesn't mean the lens won't work altogether. It will work fine! You shouldn't get an ERR 01. The STM function just doesn't work on a T7.

[lwebb22]

 this is the camera 

[Stephen · Accepted solution]

This looks like a refurbished, or broken kit. Was it purchased from Canon, or somewhere else? If it was purchased from us, just give our folks a call at 800-385-2155 and they'll get you sorted out.