wireless printer won't print my document because it another computer is using the printer

[paspies65]

Canon MG5520 wireless printer will not print - message another computer is using the printer. No other computer is using the printer. I do have an IPAD and I did use it to print and it printed. It seems since I printed from the IPAD I am unable to print from my laptop.

[Shanna]

Hello Paspies65!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[paspies65]

I am using Windows 7

[Ramona]

Hi paspies65,

Reinstalling the drivers and software on your printer using the latest drivers from the Canon USA website should resolve the issue you are experiencing.  

Please click here to go to the Drivers and Software page for the PIXMA MG5520.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click on the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file is downloaded, please double-click on it to reinstall it on your computer. This will reinstall all drivers and software for the printer on your computer.

Hope this helps!  

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

[janet666]

NO I ONLY HAVE ONE COMPUTER AND ONE PRINTER. IT WILL COPY BUT IT WON'T PRINT FROM MY COMPUTER

[Jason]

Hi, janet666!

Which printer model are you using, and which version of Windows or Mac is in use?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!