why is my collate grayed out

[LI2oca]

cannot collate pages

[Stephen]

Hi Ll2oca! 

Welcome to the Canon Community Forums and thank you for your post!

So that the Community can help you better, we will need to know about any error messages you might be seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8/10 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks and have a great day!

[LI2oca]

Ethernet

Windows 10

No error message

When I go to properties and try to click on collate, it is grayed out with a check in it.  But pages are not collating but coming out last page first.

[Michael]

Hello.

The Collate option should be available once multiple copies have been specified.  Adjust this option towards the bottom of the Page Setup menu to activate the Collate option.

If you continue to have difficulties, find more help at Contact Us.

[LI2oca]

As I stated numerous times already, the collate option is grayed out.  I've tried upping the number of copies, click on collate, then reduce the amount to one copy. and save it that way.  However,   The collate is checked, stays gray, but WILL NOT COLLATE!

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.