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why does my canon ip8720 restart print job halfway through

llewey
Apprentice

My Printer is connected via usb cable to a Windows 10 machine.  Invariably when I print multiple page documents (primarily PDF), the printer will 'choke' on one page, doing a partial print, spit the page out, and then start the print job over from the beginning.  Obviously, this waste of paper and ink is more than annoying. I just went through this with a 12 page document and the job restarted twice. I finally had to cancel the queue and print one page at a time.  Any suggestions?

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,llewey,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

We look forward to hearing from you.

I will do so within the month - family emergency.

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