Hi micasterling! In order for the community and our Subject Matter Experts to be able to better assist you, we'll need to know the product you're having issues with. It might also be helpful for them to know which computer operating system you're using (Windows/Mac OS), and any error messages you're getting. Feel free to leave any other pertinent information you feel could help the community answer your question. Too much information is better than not having enough! Thank you so much for participating in our forums, and we look forward to hearing from you soon!
