what is error 5100 for multifunction printeers and how do you fix it?

[WarrenSmith]

what is error 5100 for multifunction printeers and how do you fix it?

[SherryAK]

I keep getting that error on my MX492. I was attempting to align it because it is WAY off.

[Jason]

Hi, SherryAK!
 
Please try the steps found by clicking HERE.

 
If the issue persists, please reach out to our support team via Email at http://Canon.us/SupportCF
 
Thanks!

[rabatson]

MX700 error code 5100.  I've cleaned the clear plastic strip, restarted it numerous times, unplugged it, etc., and still get the error.  The print cartridges are hidden and I don't know how to get them to come out so I can inspect them.  Help?

[rabatson]

Canon MX700 - error code 5100

I've cleaned the plastic strip, restarted it several times, checked for blockages, and still getting error.  The print cartridges are hidden behind the plastic housing and I can't get them to slide out so that I may inspect the condition of the cartridge.  Help?

[peterceren]

I havepixma  model iP4200

changed ink cartridges still getting 5100

[Patrick]

Hi peterceren,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[nancydewey]

The printer copies just fine.

Today, it stopped printing half way through printing out a 16 page document.

I followed the instructions to check the cartridges to make sure they were installed properly, turned off the printer as directed and turned it back on. The 5100 error code came up.

I also noticed that several sheets of paper had inadvertently entered the slot where only one piece of paper at a time is supposed to go.

thanks much for any help.

Nancy

[Dcerick]

I just bought the printer on Amazon and turned it on to get this error.  I don't believe there is anything that has not been unpacked.

[Crista]

Hi nancydewy and Dcerick!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

[Navarrebeach09]

I have changed cartridges and it still says support code 5100;  model is mx490;

no paper jam, so what do I do?

Ramona Speer; [phone number removed per forum guidelines]