01-12-2025 04:09 PM
i bought the printer used and it is set for a network probably came out of an office. i neecv to reset to just me local and have it workm on win 11
01-12-2025 04:43 PM
Hi markamcampbell5,
Welcome to the Canon Community!
So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks for reaching out!
01-12-2025 05:14 PM
canon pixma mx940 s/n klel54061 tried to install it on my hp laptop s/n 5cd3296kwp with win 11 and i downloaded all the drivers and it cannot discoer the mp ffiles and cannot find the usb port so i tried with thewireless and it cannot detect the printer. says it is part of a network and i need to delete the old printer which isn't there.
01-12-2025 06:40 PM
Hmmm... We don't have a mx940 model in our database. Please double-check that and see if it's possibly one of our MX920 series or MX490 series.
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