cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

unable to complete print head alignment after set upPIXMA PRO 100

lindajbrewer
Apprentice

I had difficulty getting my new printer recognized. Once that was complete I was unable to get back to the print head alignment step. After reading the 2013 directions I got "cleaning" as an option, not head alignment. Currently running El Capitan verson 10.11.3

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Try performing the alingment on plain paper to see if this will help.  If a glossy media was used, this can affect the alignment process.

 

If the error continues to persist, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Avatar
Announcements