09-20-2016 11:30 AM
When i print text in black on my MG7120, I am seeing the text printed twice, slightly offset so that it appears like a shadow. This only happens with black ink, gray text and other colors all seem to print fine.
Below is an image of the head alignment page for reference, and a close up of the text to illustrate the issue. I had thought to run an auto printer head alignment, but I cannot find the head alignment sheet that shipped with my printer. Is there anyway to get another (if that is even the issue)?
09-22-2016 11:19 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
09-28-2016 12:38 AM
I have the exact problem. Have you found a solution?
Neither automatic nor manual head alignment has helped.
09-15-2022 07:01 PM
Any known solution? I have used all the cleaning tools within Maintenance, no joy.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.