03-28-2023 12:28 PM - last edited on 03-28-2023 12:41 PM by Danny
I am using a laptop with Windows 8.1. I have not turned the computer on for a few months. Before I was able to print to my printer with no problem. Now when I turned the laptop on and try to print I get the message that the printer is OFFLINE. For the life of me I've been trying to figure how to get printing online with no luck. I'm sure this an easy fix but I can't find out how to do it. /Thanks
[Email address removed in accordance with forum guidelines to protect privacy.]
03-28-2023 12:42 PM
So that the Community can help you better, we need to know whether your laptop and your printer talk to each other via a USB cable or via Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-28-2023 12:52 PM
Thanks for reply, Danny.
For more information...I have a desktop with Windows 10 and I can print with no problem. I have a laptop with Windows 8.1 that used to print but I get the message that I'm offline. I am connected by WiFi. I have AT&T Fiber Optic. Again, printing is good on desktop with Win10 but not working on laptop with Win8.1. Thanks for your help.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.