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stuck in queue

zoe001fa
Apprentice

pixma 7120 wireless printer stuck queue (error printing) no error code. troubleshooting says fixed. but when trying again get same error.

1 ACCEPTED SOLUTION

Hi zoe001fa,

 

Please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on the view).

 

 4.  Double click the Canon MG7100 series printer.

 

 5.  In the window that appears, if there are print jobs listed, please click on Printer and then Cancel All Documents.

 

 6.  Once gone, please close that window.

 

 7.  Right click the Canon MG7100 series printer and left click on Remove device.  If there are more than one listed, please remove all until all Canon MG7100's are removed.

 

 8.  Click on Control Panel in the upper left corner (or the Back button).

 

 9.  Click on Uninstall a program (or Programs and features, depending on the view).

 

10.  In this list, please click on "Canon MG7100 series MP Drivers" and then click Uninstall at the top.

 

11.  Follow the on screen prompts to uninstall the drivers.

 

12.  Once gone, please reboot the computer.

 

When the computer restarts, we will reinstall the drivers:

 

 1.  Please use the following link to access the downloads for your PIXMA MG7120:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

 2.  Click the Select button next to "MG7100 series MP Drivers Ver. 1.01".

 

 3.  Click the Download button.

 

 4.  Once the download is complete, please open your downloads folder.  You can open the downloads folder by pressing CRTL and J while in the web browser.

 

 5.  Double click "mp68-win-mg7100-1_01-ejs.exe" to begin the installation.

 

 6.  Follow the steps to reinstall the drivers.

 

Once reinstalled, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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6 REPLIES 6

Patrick
Product Expert
Product Expert

Hi zoe001fa,

 

What version of Windows is installed on your computer?

 

If you are using a Mac, what version of OSX is installed?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

zoe001fa
Apprentice

windows 10

Hi zoe001fa,

 

Please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on the view).

 

 4.  Double click the Canon MG7100 series printer.

 

 5.  In the window that appears, if there are print jobs listed, please click on Printer and then Cancel All Documents.

 

 6.  Once gone, please close that window.

 

 7.  Right click the Canon MG7100 series printer and left click on Remove device.  If there are more than one listed, please remove all until all Canon MG7100's are removed.

 

 8.  Click on Control Panel in the upper left corner (or the Back button).

 

 9.  Click on Uninstall a program (or Programs and features, depending on the view).

 

10.  In this list, please click on "Canon MG7100 series MP Drivers" and then click Uninstall at the top.

 

11.  Follow the on screen prompts to uninstall the drivers.

 

12.  Once gone, please reboot the computer.

 

When the computer restarts, we will reinstall the drivers:

 

 1.  Please use the following link to access the downloads for your PIXMA MG7120:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

 2.  Click the Select button next to "MG7100 series MP Drivers Ver. 1.01".

 

 3.  Click the Download button.

 

 4.  Once the download is complete, please open your downloads folder.  You can open the downloads folder by pressing CRTL and J while in the web browser.

 

 5.  Double click "mp68-win-mg7100-1_01-ejs.exe" to begin the installation.

 

 6.  Follow the steps to reinstall the drivers.

 

Once reinstalled, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

i just bought canon g2010 pixma, I was trying to use it with my macbook air mid 2014 with OS ver mojave 10.14.6 but it does'nt work. stuck on queue. i tried to delete and reinstall the driver i have installed (g2000 series) but still not working 

Screen Shot 2020-08-01 at 3.42.18 PM.png

Michael
Product Expert
Product Expert

rjay,

 

Try restarting the Mac.  While the Mac restarts, turn the printer off and back on.  If any other devices are using the printer on the network, try restarting those computers as well. 

 

If the error persists, it would be best to reach out to the Canon contact center in your region for assistance with that model.  Visit https://global.canon/  to find the website for the Canon contact center in your country for assistance with that model.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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