size and resolution of pics

[paulb]

Just set up a new MX892.

The photo quality has a hazy pale look to it when printed on reg. 20 lb paper.

(the older printer, MX7600, did a better job.)

When I print pics through the PhotoPrint EX, the quality is better but the pics are printed in 1/2 scale.

Please help.

[Shanna]

Hello paulb!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[paulb]

No prob...I am running Windows Vista.

Thank you

[Ramona]

Hi paulb,

Performing a manual print head alignment on the printer may resolve the photo quality issue you are experiencing.  To do this, please follow the steps located here.  Should you continue to experience difficulty, please call or email us at one of the methods on the Contact Us page for further assistance.