04-04-2021 03:51 PM
I have a canon 920 series. I have always been able to scan. THe printer will not scan get error code:5,156,69 that the printer is off or usb not connected. Which is false because I am able to send documents to printer to print with no issues. I have tried to update the drivers and I have uninstalled and reinstalled but still getting the same error.
Help
04-04-2021 04:03 PM
Hello muffin1968,
Could you please let the community know the operating system you are using on your computer?
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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