04-04-2021 03:51 PM
I have a canon 920 series. I have always been able to scan. THe printer will not scan get error code:5,156,69 that the printer is off or usb not connected. Which is false because I am able to send documents to printer to print with no issues. I have tried to update the drivers and I have uninstalled and reinstalled but still getting the same error.
Help
04-04-2021 04:03 PM
Hello muffin1968,
Could you please let the community know the operating system you are using on your computer?
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
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