"Please wait a while" Message for scanning

[kamorrison]

I'm using a Pixma 490 and trying to scan images into my macbook. I am connected through the USB. When I try to scan an image Image Capture pops up like it should on my computer, but a message of "please wait a while" comes up on the printer. I wait, and it goes back to the origninal scan screen. Any suggestions?

[Danny]

Hi, kamorrison!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (such as Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[kamorrison]

I am using OS X El Captian Verson 10.11.5. I just updated my computer so it should be the most current version.

[Patrick]

Hi kamorrison,

What model do you own, the PIXMA MP490 or the PIXMA MX490?

[kamorrison]

I have the Pixma MX490.