printer offline

[dkb1002]

replaced usb cable front printer to laptop, powered both off and back on, still shows printer offline???

[Danny]

Hi, dkb1002!

So that the Community can help you better, we will need to know exactly which printer model you're using, along with which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Pixma_Offline]

I am trying to install a pixma ip100 printer on windows 8.  We had a older pixma ip100 that lasted many years.  However we get this printer offline message on the new printer, while the older printer is able to print on the same pc.  Canon reps need to give better answers or else they are going to get alot of printers returned to the stores after customers are given unsatisfactory answers

[Ramona]

Hi Pixma_Offline,

How are you trying to connect the printer to your computer -- via USB cable or via bluetooth? 

If this is a time-sensitive matter, additional support options are available at Contact Us.