When I turn on my printer I have "Support code 6000" displayed. The cartridge carriage is locked on the right hand side which may have been caused by me powering down before unplugging the printer.
I have partially disassembled the printer looking for any paper jams but the paper handling mechanisms looks very clean.
Whilst I had the printer in a partially disassembled state I managed to remove the cartridges, remove the printer head, clean the printer head, re-install the printer head and re-install the cartridges. I was not able to manually move the cartridge carriage though. It is locked fast on the right hand side. I did try to manually turn the cog that I think causes the carriage to be locked and unlocked but it would not budge.
I have also tried resetting the printer by holding various combinations of buttons down. That clears the display but when I power down and power up I continue to get the "Support code 6000" displayed.
Has anyone here managed to clear this problem where the problem was found to be something other than a paper jam?
Although it's old, the printer is in decent condition so I really would prefer to fix it rather than adding to the plastic mountain by buying a replacement.
Thanks in anticipation.