Hi, paulatillery!
So that the Community can help you better, we will need to know exactly which operating system is running on your laptop (i.e. Windows or Mac OS, and which version thereof), and whether you're connecting via USB or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
