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new laptop does not detect pixma mg2922 when trying to load print driver.

RickJones
Apprentice

I was able to load a fax driver.  Now if I try to print I only have the option to send the image to fax.  How do I get the printer detected?  This is a cable connection.  Cable tested good.

3 REPLIES 3

Kristoff
Moderator
Moderator

Thanks for joining the conversation, RickJones!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Running windows 11 on a new Dell inspiron

Hi,

Please disconnect the printer USB cord and delete the printer and restart your computer. After the restart, click HERE and download/install the Print Driver and Scan Utility Installer Ver.1.01 file. Make sure the printer USB cord stays disconnect until a message appears in the install asking you to connect it. 

Once the printer is install try to print and the your printer should appear as a MG2900 series. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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