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new ink not registering

Gator72
New Contributor

My black ink ran out I have a brand new large one that was still in the package .I opened it and installed it but it still says my black ink is empty.Could they have sold me a bad ink

1 REPLY 1

Danny
Moderator
Moderator

Hi, Gator72!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!