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my pixma mx922 won't feed from tray 2. I get an edit that tray 1 has no paper.

pworrell
Apprentice

my pixma mx922 won't feed from the lower tray. I keep getting an edit that the upper tray is empty.  I only use the upper tray for photo prints.

what am I doing wrong?

1 ACCEPTED SOLUTION

Michael
Product Expert
Product Expert

Hello.

 

The printer will feed from tray 1 if a smaller paper size has been selected before printing.  Check the printer settings on your computer to make sure that Letter or A4 is the selected paper size before printing.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

The printer will feed from tray 1 if a smaller paper size has been selected before printing.  Check the printer settings on your computer to make sure that Letter or A4 is the selected paper size before printing.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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