mx922 printer not scanning

[Eismann423]

I am trying to scan with my mx922 printer, but nothing happens. It just says that it is processing then it returns to the main screen without doing anything. The scanner does not move. However, I can still print and copy as normal. I am running windows 10 and have the printer connected to my computer by USB cable.

[Patrick · Accepted solution]

Hi Eismann423,

Uninstalling and reinstalling the driver should resolve this issue. To do this, please follow these steps:

1. Put the PIXMA MX922's CDROM in the CDROM drive. If the welcome screen appears, exit it.

2. Click on Start and then All Apps.

3. Click on Windows System.

4. Click on RUN.

5. Click Browse. In the Browse window, click on the Local Disk C:.

6. Double click the CANON_IJ CDROM.

7. Double click the folder named WIN.

8. Double click the folder named Driver.

9. Double click the folder named DrvSetup.

10. Double click the file named DELDRV. If you are using the 64 bit version of Windows 10, please double click DELDRV64.

11. In the Run box click OK and follow the on-screen prompts to uninstall the PIXMA MX922.

12. Once your PIXMA MX922 has been uninstalled, restart the computer.

Next, please download the latest driver for your PIXMA MX922:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type PIXMA MX922 in the "Enter a Model Name" box and click the Get Drivers & Downloads button.

3. In the Drivers & Downloads section, click on Drivers.

4. Click the Select button next to the MX920 series MP Drivers.

5. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

6. Click the Download button.

7. If a Save As box comes up, click Save.

8. Once the download is complete, open your Downloads folder.

9. Double click [mp68-win-mx920-1_00-ejs.exe]. Files will extract.

10. Once that window goes away, connect the USB cable from the PIXMA MX922 to the computer.

Installation will complete.

Once reinstalled, please attempt to scan:

1.  Click the Windows Start button , select All Apps, point to Canon Utilities, My Image Garden and then click My Image Garden to open that program.

2.  Click on Scan on the left hand side.

3.  Click on Driver at the top.

4.  When ScanGear appears, please click on the Advanced Mode tab.

5.  Click Preview at the bottom.

6.  Make any necessary adjustments.

7.  Click Scan.

If you are still unable to scan, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer