My mx922 printer fails to print 8.5"x11" paper on a consistent basis. Half the time it gives error message "no paper in upper tray". How do I instruct printer to always feed larger paper from the lower tray. I did not recieve manual in box nor have I been able to download manual.
Try reinstalling the print soft ware. Now when I go to print I see the listed a 'mx922 series 2' along with the original printer choice of mx922. For the past 6 months I have printer set for 'mx922series 2' and no longer have the problem. I am no expert on macs or printers but this simple fix seems to indicate that canon may have updated their software.... too bad they didn't bother to inform their customers. Hope this works for you.
I was getting an error message, printer not responding...I called Canon and within a minute I was speaking to a technician. Very helpful, because I had recently changed the router, the printer IP address needed to be reset. I would recommending calling in to quickly resolve any issue you may have. AWESOME help
The settings I typically choose on my Mac and printer drivers are all set properly. Are there other settings? It seems nothing I can do will satisfy the printer short of loading the upper tray with smaller sized paper that I do not intend to use. Rather ridiculous (but so is much about this printer). Do I need to buy a PC to use this printer? Aaaggghhhh!
Thanks for the description of how to handle the latest MX 922 weirdness, which I now see is actually six years old.
A better solution would be for Canon to reprogram its printers so that the default feeder tray and print size is WHAT THE USER SPECIFIES, not what some engineer in Japan thinks is cute.
Thanks for passing this along to product-development management. I'm ready to download necessary software as soon as it;'s ready, and so are all these other users...!