mx922 printer fails due to "no paper in upper tray"

[rchen]

I try to print with iphone, but alway got this no paper in upper tray error ( I have paper in lower tray), looks like this is a canon software issue, if I can not resolve this, I will need to return this product, this is only two days old.

thx

[jhcanon]

I finall found a way to print from iPhone photo album.  

1. Selec the picture(s) you want to print.

2. Select Save PDF to iBooks

3. Print from iBooks

Hope this helps.

[jhcanon]

I finall found a way to print from iPhone photo album.  

1. Selec the picture(s) you want to print.

2. Select Save PDF to iBooks

3. Print from iBooks

Hope this helps.

[Philp]

Just tried this and it works, thanks. Customer support is closed now but I will be calling them first thing in the morning..if there isn't a fix to this issue its getting re- boxed, labeled and sent back. 

[Philp]

I wish I had read this thread before purchasing the printer. It was fun listening to Canon trying to deflect the problem to Apple. Sure, like I need another app on my devices to make up for the shortcomings on your product ?

[MountainDave]

I have had the same problem.  The solution "Save PDF to iBooks" works.  Specifically, I want to print a screenshot from my iPad, getting the common error of no paper in the upper tray.  The Canon help rep said that the iPad interprets the screenshot as a graphic image, sending it to the printer via AirPrint.  All incoming "graphic images" are classed as 4 x 6 inch requests and ported to the specialty upper paper tray.  All discussions with the rep about the iPad app selection of 8.5 x 11 inch letter paper fell on deaf ears.  Apple AirPrint was blamed for this problem.  No Canon responsibility for fixes.  I asked if all Canon printers have this problem with Airprint, but no answer was provided.  This is a workaround, not the proper solution from Canon.

[Philp]

Yes, exactly. All blame was pointed to the iOS.

[Dallapesr]

mx922 printer fails due to "no paper in upper tray"

[Dallapesr]

MX922 PRINTER FAIL DUE TO "NO PAPER" IN UPPER TRAY

[michaelbshore]

Absolutely solved my issue. Was not on letter. Now all my device print wirelessly and beautifully. iPhone, iPad, and both our MacBooks. Thanks.