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mx922 disconnects phone


My wife reports that since we installed the mx922, when she is on the phone that she hears what sounds like a fax tone,

then the phone call disconnects.The answering machine is connected behind the printer. When I place a test call, I

do not have a problem. Ideas?



Hi Mollmann!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

The printer is connected to a laptop running windows 7.

She reports that the folks on the other end of the connect hear "fax noises" just before the phone hangs up.


Hi mollmann,


Setting the User Friendly Reception feature to OFF should resolve the issue.  To do this, please follow these steps:

 1.  Press the FAX button.

 2.  Press the center FUNCTION button.  The Receive mode settings  screen will appear.

 3.  Use the UP or Down button to highlight "TEL priority mode".

 4.  Press the right FUNCTION button under the Advanced label.  The Advanced screen will appear.

 5.  Use the UP or DOWN button to select “User-friendly reception”.

 6.  Press the OK button.  The User-friendly reception screen will appear.

 7. Use the UP or DOWN button to  select “OFF”.  Press the OK button.  The screen will return to the Advanced window.

 8.  Press the Back button to return to  Receive mode settings window.

 9.  Confirm “TEL priority mode” is  highlighted and then press the OK  button.

10.  You will return to the “Fax standby screen” and ‘TEL priority’ will appear on the screen.

Hope this helps!


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