mx 922 will not print

[Bernie9]

Ihave a Pixma mx922 printerThat has been workking great for about 6 weeks. Now only the airprint will work good but when I try to print from my desktop pc thru the wi-fi it will not print. If I leave message to print in the que and power down the pc andthen reboot system it will print. Does anyone have a solution? Thanks.

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Bernie9]

I have windows 7 pro. Thanks for any info.

[Ramona]

Hi Bernie9,

Disabling the Wireless LAN DRX and IPv6 setting on the printer may resolve the issue you are experiencing.  To do this, please follow these steps:

Disabling the Wireless LAN DRX setting

1. Press the MENU button. If your printer does not have a MENU button, please proceed to step 2.

2. Select SETUP, then press the OK button.

3. Select DEVICE SETTINGS, then press the OK button.

4. Use the arrow buttons to select LAN SETTINGS, then press the OK button.

5. Use the arrow buttons to select OTHER SETTINGS, then press the OK button

6. Use the arrow buttons to select WIRELESS LAN DRX SETTING, then press the OK button.

7. Use the arrow buttons to select DISABLE, then press the OK This will return you to Other Settings menu.

Disabling the IPv6 Setting

1. Press the MENU button. If your printer does not have a MENU button, please proceed to step 2.

2. Select SETUP, then press the OK button.

3. Select DEVICE SETTINGS, then press the OK button.

4. Use the arrow buttons to select LAN SETTINGS, then press the OK button.

5. Use the arrow buttons to select OTHER SETTINGS, then press the OK button.

6. Use the arrow buttons to select TCP/IP SETTINGS, then press the OK button.

7. Use the arrow buttons to select IPv6, then press the OK button.

8. Use the arrow buttons to select YES at confirmation screen [LAN communication may be disabled depending on your environment. Set this setting?] then press the OK button.

9. Use the arrow buttons to select ENABLE/DISABLE IPv6, then press the OK button.

10. Use the arrow buttons to select DISABLE, then press the OK button. This will return you to IPv6 settings menu where you can press MENU to exit to the main menu.

If you still experience difficulty after disabling the above settings, please call or email us using one of the methods on the Contact Us page for further assistance.