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mx 922 Does not print Black

jstanley22
Apprentice

my pixma mx 922 using windows 10 Enterprise prints color except black. I have installed new black cartridges still does not print black it had been working since Jan 2016 until two weeks ago - can it be fixed if so how any help would be great

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

First, check to make sure that there is no bright orange tape on the top of each ink tank.  Then try performing two deep cleanings to see if this will get the black ink printing properly.  Details about this process can be found at the following link:

 

Cleaning the Print Head Deeply

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I did not leave orange tape on blank cart. I will try 2 cleanings and let you know.

 

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