Hi Figi4.
Based on the description and on the video, The printer will need to be replaced. Due to the fact that the side panel was removed, even if the printer was within warranty, it is no longer eligible for warranty options until it has been certified within warranty specifications by a Canon Authorized Service Facility.
I can offer the Canon Upgrade Program, a one-time discount on the purchase of a replacement. If you're interested, more information is available through our phone-based Canon Direct agents at (866) 443-8002.
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