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MX922 paper feed error & noise

Figi4
Apprentice
When trying to print from the lower cassette, it makes a horrible clicking noise & error says no paper. I have cleaned the rollers, reseat the paper & tray, looked for objects & paper where I can see.

I took off the side cover to see where the nose is coming from. I'm not sure the issue but recorded it, see link below please. Thanks!

https://youtu.be/1PyO6VTosIE
1 REPLY 1

Darius
Whiz

Hi Figi4.

 

Based on the description and on the video, The printer will need to be replaced.  Due to the fact that the side panel was removed, even if the printer was within warranty, it is no longer eligible for warranty options until it has been certified within warranty specifications by a Canon Authorized Service Facility.

 

I can offer the Canon Upgrade Program, a one-time discount on the purchase of a replacement. If you're interested, more information is available through our phone-based Canon Direct agents at (866) 443-8002.

 

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