Hi caseloader,
The waste ink absorber is a part inside of your printer that absorbs excess ink used in the cleaning and printing operations. Printing can be performed until the waste ink absorber becomes full. When the message changes to indicate that the waste ink absorber is full, printing cannot be performed and the printer may need to be serviced. The type of service needed for this printer can only be performed by a printer repair facility.
Canon recommends having the printer serviced before the absorber becomes full. We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset.
Please keep in mind that the costs associated with having this service performed may exceed the cost of a brand new printer. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free ground shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Upgrade Program was offered.
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