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mg5620 stops working/responding after sitting for couple hours

DigitalDad
Apprentice

After installing the firmware update I have a problem with the printer not responding to comands, button presses do not have any response. It will not print when I try to print from my PC, gives a printer not responding message. I have to unplug the power from the printer and plug it back in, then I get a message saying I powered it down wrong but it starts working again until I let it sit for a couple hours, then it all happens again and I have to unplug it again to get it to respond to button presses or print commands. I tried holding power button down for over 60 seconds and nothing happend, thats when I tried unplugging it. 

3 REPLIES 3

andrewmahonga
Apprentice
 

andrewmahonga
Apprentice

MG 5250 ERROR u052

Ramona
Authority

Hi DigitalDad,

 

The issue the printer is experiencing may require servicing.  We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to assist you.  There is no charge for this call.

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