mg5320, worked fine for a few months, now it can't detect the network.

[jccurtin]

I uninstalled the drivers, then ran the setup twice.  Both with the same outcome.  It finds the wireless network via the standard setup.  I enter the wireless password, finds it fine.  Then after I am finishing the setup via the CD I get the dialog titled Check Printer Settings. 

"the printer  could not be detected on the network" 

I have selected the 'back to top" button on this dialog twice.  Doesn't work and very frustrated.  

My wireless is working fine as I have a laptop using it all the time.  I need the ability to print via my laptop and phone.  All this has worked fine since April when I set it up.

[Tiffany]

Hi Jccurtin!

So that the Community can help you better, we will need to know exactly what operating system you're using.  Any other details you'd like to give will also help the Community better understand your issue. Thanks and have a great day!

[jccurtin]

I'm on Windows 7, so is my laptop. 

[jccurtin]

Is there more information that is needed? I'd like to resolve this issue.

Thanks

[Jason]

Hi jccurtin!

If this is a time-sensitive matter, we would suggesting reaching our technical support team through the following link: Contact Us. The forums are not intended for immediate support.

Thanks!

[Karl1]

Hi jccurtin,

To isolate the issue you describe, please follow these instructions to put your computer in a Selective Startup:

 1.  Press the Windows key on the keyboard and then press R.

 2.  In the Open box of the Run window, type msconfig and and then click OK.

 3.  In the General tab of the System Configuration Utility window, click on the Selective Startup radio button.

 4.  Remove the check in the Load Startup Items box.

 5.  Click the Services tab.

 6.  At the bottom of the Services tab, click Hide all Microsoft Services box.  The window will refresh.

 7.  Under Service column, uncheck each box that is left in this tab.

 8.  Click Apply and then Close.

 9.  Click Restart.

10.  Proceed to install your printer to see if the issue you described has been corrected.

11.  After installing your printer, repeat steps 1 and 2, click Normal Startup and then restart your computer.

[jccurtin]

Sadly, same result.  "Printer could not be detected".

[Karl1]

Hi jccurtin,

I would recommend using the Contact Us link to reach our live support.  It is possible that there may be something going on during the install that is blocking communication that a live support rep can pick up on.