09-27-2013 01:54 PM
win 7, 64-bit. printer will not print. Kindly advise.
09-27-2013 02:06 PM
Hi tdevensteven!
We'll be happy to help. Are you running into any specific error messages when you try to print, or does the print come out blank? Are you able to make a copy with the unit correctly?
Any other details you'd like to give will only help the Community better understand your issue!
Thanks and have a great day!
09-27-2013 03:43 PM
No error messages. Pages come out blank. Haven't tried scan.
Thanks
09-27-2013 05:58 PM
Tried to scan: nothing happened
09-29-2013 10:32 AM
Hello.
Additional troubleshooting will have to be done to narrow down the cause of your printing and scanning issues. Please contact our support group using the link below for additional assistance.
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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