mf4980dw -mf toolbox application has stopped working

[kmalsy]

this was working with a wireless connection. Now I am hooked up to usb cable. When I try to scan the message mf toolbox application has stopped working. Updated drivers, software, firmware. Printer works fine. Running window

[Patrice]

Hi kmalsy!

So that we can better assist you, may I have you reply back with which operating system you are running on your computer?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[kmalsy]

I am running windows 7