ix6820 pgbk is misaligned

[wadeR]

First I could not get any black to print. I bought a new print head. Now the PGBK is misaligned. Nothing seems to work to fix it. Clean print heads, alignment. I have cleaned the timing strip.attached are the prints of alignment check; and the manual alignment tool; and a full document print. Nothing I do seems to make a difference on this issue.

[Patrick]

Hi wadeR,

Based on the images that you provided, it would appear that the encoder needs to be cleaned.   I know that you have already performed this, but please perform it again.  To clean the encoder, please follow the steps on this page:

https://support.usa.canon.com/kb/index?page=content&id=ART171023

Once cleaned, please attempt to print again.  If the issue persists, your PIXMA iX6820 would require service.

If your PIXMA iX6820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA iX6820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.