I was on the phone with two canon reps today with no luck so I figure I would give one last shot to the community for help.
I have a Canon pixma IP 7220 over 1 year old.
Issue" Print looked lighter and blurry even on high quality setting.
Nozzle test shows a defect in the PGBK. It starts fine for 3 lines and then starts to fade and show a double curved liine in the center of the box check and last three rows are back to normal.
The two bars on the right that Surround PGBK are also bowed in the center and the letters PGBK are doubled left to right.
The colors and BK seem fine.
The number range and the word PAGES are good
But the version number is doubled.
An actual print does not show up as doubled but very blurry.
I tried a few cleanings and print head alignment.
I also changed the PGBK ink cartridge with no change.
Here is what Canon rep has tried so far
1 remove and reseat the print head.
2. run a cleaning
3. run an alignment check
4. use a Q tip to and water to clean the plastc strip. No residue came off the on the tip.
5. Run a nozzle check.
Problem was the same as it was when I first started this and rep suggested a service was not worth the cost and connected to me to Customer loyalty who wanted me to buy a unit 2x the price claiming it was discounted. I did a quick search with her on the phone and that same printer, even with the discount was still higher than what several places are selling it for. So much for loyalty.
6. He asked if I could do the alignment manually. All I could do was switch to manual mode print out a page of boxes with numbers but no way to adjust. He thought we could zero out the numbers but then could nto find any way to factory reset or zero out the numbers/
The interesting thing is that LETTERS on the alignment print fine. Numbers and arrows are doubled.
I dont know why this just started. He claimed it was not the print head since the results would be different.
Any ideas if this can be saved?
Thanks
