Hello.
Please try the following to see if we can resolve your issue:
1. Click Start and open Programs/All Programs.
2. Go to Canon IJ Network Utilities.
3. Go to Canon IJ Network Scan Utility.
4. Open the Canon IJ Network Scan Utility.
Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen.
Next, follow these steps:
1. Open the Canon IJ Scan Utility on your Desktop or the Canon Utilities listing of the Start Menu.
2. Click Settings.
3. Click the General Settings tab on the left. The icon resembles tools.
4. In the Product dropdown menu, select the Network version of the printer.
5. Click OK.
Once this has been done, try scanning from the IJ Scan Utility to test the connection.
If the error persists, find more help at Contact Us.
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