02-23-2020 12:39 PM
What are my options?. I don't know how to contact the service center.
02-23-2020 03:32 PM
Hi Iwshore,
Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon
equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
02-24-2020 12:04 AM
MX420,Inkjet, S# LENA21082
02-24-2020 03:01 PM
Hi lwshore,
Please unplug the power cord from your PIXMA MX420 for 24 hours. If the ink absorber error appears after this time, your PIXMA MX420 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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